India's largest airline, Indigo, has faced chaos for the past four days. Flights from major cities like Delhi and Mumbai are being cancelled or delayed. This has stranded passengers at airports, causing considerable distress. Throughout various airports, videos of frustrated passengers have emerged, with a recent one from Gujarat.
At Sardar Vallabhbhai Patel International Airport in Ahmedabad, a girl was so overwhelmed by the situation that she broke down in tears. Many flights have been cancelled again, adding to the distress of travelers. With long queues at the airports, passengers struggle to even find seating space due to cancelled flights.
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Lack of Clear Information from Indigo Staff
Passengers are still struggling to gain basic clarity about their flights. Many Indigo services have been cancelled since morning. A passenger heading to Hyderabad for a 10 a.m. flight shared that though their ticket showed the flight was “on time,” the assistance counter staff informed him the flight was cancelled with no alternative flights available for the day.
Source: aajtak
A foreign traveler heading to Kakinada on a 9 a.m. flight shared that his service was cancelled, and he was advised to “wait.”
Route Change for Delhi to Kolkata Travelers
A traveler from Delhi to Kolkata experienced a route alteration, causing further frustration for passengers receiving insufficient guidance from Indigo.
Meanwhile, two passengers with scheduled visa interviews in Chennai said their flights had been cancelled, with no clear guidance from Indigo. A neurology patient who fell ill was admitted to the hospital after learning their rescheduled flight departed without notification.
Source: aajtak
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After his condition worsened, he was admitted to the hospital, only to discover his rescheduled flight departed without notification. Indigo has not offered any assistance.
No Tickets Available in Other Airlines
Many passengers reported that ticket availability in other airlines is nonexistent as they are fully booked, leaving them no alternative travel options amidst the crisis.
Long Passenger Lines at Lucknow Airport
Despite DGCA's retraction of new regulations for airlines, passenger problems persist. At Chaudhary Charan Singh Airport in Lucknow, flights are being cancelled since morning, forming long queues of travelers. Nine flights have been cancelled since morning.
Passengers argue that it is not only Indigo Airlines' negligence but also the DGCA's oversight. When regulations were drafted, ensuring airlines had sufficient flying staff should have been a priority. Indigo has not expanded its staff according to government regulations, causing chaos nationwide.
Nilanjay, attending a private function in Lucknow, needs to travel to Dehradun. With canceled flights, his journey home has become uncertain. According to Nilanjay and other passengers, it represents negligence by both Indigo and the government.
