IndiGo's operations remain unstable at multiple airports across the country, leading to ongoing delays and a wave of cancellations. On the seventh consecutive day of this massive disruption, passengers at major airports were visibly frustrated. Such a large-scale crisis in India's air travel history is unprecedented.
On Monday, approximately 450 flights were grounded across various airports. In Delhi alone, 134 flights were canceled (75 departures and 59 arrivals). Meanwhile, 127 flights were canceled in Bengaluru, 20 in Ahmedabad, and seven in Visakhapatnam. Airports in Mumbai and Kolkata also faced significant chaos. By 9:30 AM, confirmations of 289 cancellations had already been received.
On Sunday, the nation's largest airline was compelled to cancel over 650 flights, a notable decrease from more than 1000 cancellations two days prior.
Major Updates
- Delhi Airport: IndiGo canceled 134 flights today, including 75 departures and 59 arrivals.
- Bengaluru Airport: A total of 127 flights were canceled.
- Chennai Airport: 71 flights were canceled in Chennai.
- Hyderabad Airport: 77 flights faced cancellations.
- Jammu Airport: 20 flights were completely grounded.
- Ahmedabad Airport: Grounding of 20 flights occurred here.
- Visakhapatnam Airport: Seven flights were canceled.
- Mumbai and Kolkata Airports: Significant disruptions in operations were noted at these major airports.
- Total Cancellations: By 10:30 AM, 456 flights had been canceled.
Source: aajtak
Passengers' luggage at Delhi Airport. (Photo: India Today)
According to officials, more than 6.1 billion INR in ticket refunds have been issued to affected passengers. The crisis primarily stems from rigorous enforcement of Flight Duty Time Limitations (FDTL), resulting in a shortage of cockpit crew. This led to widespread cancellations and chaos at key airports.
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Government Pressure and Refund Options
In response, the government has intervened, introducing measures like air fare caps and expediting refund processes. An ultimatum was issued to IndiGo, resulting in the processing of 610 crore INR in refunds to over 3,000 passengers by Saturday. A high-level investigation into the crisis has also commenced.
Source: aajtak
Hundreds of passengers are still stranded at numerous airports nationwide. (Photo: PTI)
Civil Aviation Minister Ram Mohan Naidu clarified the airline's accountability, noting the pilot duty directives were issued a year prior. The Directorate General of Civil Aviation (DGCA) extended a 24-hour period for IndiGo CEO Pieter Elbers and accountable manager Isidro Porqueras to respond to its show-cause notice.
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Delhi Airport Passenger Advisory
Delhi Airport (IGI) advises passengers to check their flight status before heading to the airport, stating that their teams are working with all stakeholders to minimize disruptions.
Source: aajtak
In its advisory, Delhi Airport suggests, "IndiGo flights may still experience delays. Passengers are requested to check their flight status with the airline before arriving at the airport to avoid inconvenience. Our team is collaborating with all parties to ensure a smooth travel experience. For assistance, including medical support, please visit the information counter, where our on-ground staff is ready to help."
