The IRCTC app and website are currently not working, causing frustration for many users. Social media is flooded with complaints, especially as services are halted during Diwali and Chhath Puja, amplifying users' concerns.
Not just on social media, but on various platforms, a large number of people are voicing their frustrations. When trying to log into the app, users encounter the message 'Server Unavailable.' However, the RailOne app is operational, allowing you to book tickets through it.
If your payment gets stuck during a booking on IRCTC, don’t worry. Usually, if a transaction fails, a refund is automatically processed within 3 to 5 working days. However, in some cases, it may take up to 21 days.
If the refund is delayed, you can contact IRCTC's customer care at the official email care@irctc.co.in or via their customer care number. Take a screenshot of the failed transaction and attach it to the email you send to IRCTC customer service.
Read also: IRCTC Website and App Crashed, Unable to Book Train Tickets for Travel, Passengers Troubled Before Diwali
The reasons for the IRCTC website and app being down are unclear. A significant cause might be the massive surge of users logging in simultaneously to book last-minute tickets. Many are trying to book tickets for Diwali and Chhath Puja quickly.
On the website tracking platform, Downdetector, numerous complaints have been noted. Over 5000 users have reported the website and app as non-operational. Currently, logins are starting to resume, but some users still face issues.
Read also: No Confirmed Train Tickets Available for Diwali and Chhath Puja? These Apps Could Be Miraculous
Social media users are sharing screenshots of IRCTC down. As soon as the website and app crash, memes flood social media, with various comments and humor.
This isn’t the first instance of trouble with the IRCTC website. In the past, users have faced similar challenges, particularly during the festive season.
