Microsoft's servers have come to a standstill globally, causing airline services to be disrupted. Boarding passes are being handwritten. In such situations, how do airports, airlines, and planes in the air communicate? Let's explore the alternatives available...
Backup Servers...
Airlines have redundant backup servers that automatically take over when the primary server goes down. Work may slow down, but it doesn't come to a halt.
Source: aajtak
Emergency Communication Networks...
In such events, airlines and airports use satellite communications, wireless networks, or dedicated emergency channels to coordinate with planes in the air, ground staff, and Air Traffic Control (ATC).
Radio Communication...
Airlines are equipped with specialized radio communications that work on distinct frequencies to facilitate discussions with aircraft, ATC, and ground staff.
Alternate Data Centers...
Airlines have secondary data centers or cloud services that are activated in case of primary center issues for an immediate resolution.
Manual Procedures...
Certain paperwork is handled manually, such as handwriting tickets to avoid inconveniencing passengers during severe disruptions. This includes check-in, baggage handling, and flight operations.
Source: aajtak
Coordination with Air Traffic Control...
In adverse conditions, airlines work in coordination with ATC to ensure smooth landing of aircraft in the air and clear the path for grounded planes to take off.
Passenger Communication...
Airlines utilize public address systems, social media, and passenger apps to manage distressed travelers and ensure they are informed about flight arrivals and departures.
Airlines activate all their backup systems to ensure the safety and comfort of passengers and maintain normal operation of flights, even in the face of server failures.
